Refund and cancellation policy

Playbook Quiz is not selling plans yet. This policy applies from the day paid plans open.

Cancelling

You can cancel a monthly or yearly plan at any time from your team's billing settings, or by emailing support@playbookquiz.com. Your team keeps paid features until the end of the period you already paid for. We do not charge cancellation fees. A season pass is a single payment and does not renew, so there is nothing to cancel.

Refunds

• First purchase: if Playbook Quiz is not right for your team, email us within 14 days of your first payment for a full refund.
• Renewals: email us within 7 days of an automatic renewal you did not mean to keep and we will refund it.
• Billing errors: duplicate or incorrect charges are always refunded.

Refunds go back to the original payment method. Your bank may take 5 to 10 business days to show them.

Who processes payments

Payments are handled by our reseller and merchant of record, who also issues receipts and refunds on our behalf.